862.571.4163 • scennimo@outlook.com

IT Support Specialist

Multitalented and client-focused Technical Support Specialist with a proven history of providing stellar levels of technical customer service; skilled in boosting IT performance through expert installation, configuration, and maintenance of network hardware, software, and peripheral equipment. Flexible and reliable team player noted for quickly mastering new technologies and processes to meet evolving business demands. Exceptional communication and collaborative talents; adept at interfacing directly with customers and engineers to rapidly diagnose and resolve challenging technical problems.

Areas of Expertise:

Attainable Technology Services (DBA), Lodi, NJ                                                2014 – 2015

Consultant / Desktop Support Specialist

Provide desktop and network support for the home users and small businesses. Recommendation from family, friends, colleagues and small business clients.

Key Achievements:

• Main services provided for the home users, hardware/software upgrades and virus removals.
• Main services provided for the small business clients were Setup network router and wireless access, maintain/update clients websites and troubleshoot/fix hardware and software issues.

Long Time Clients:

• P & V Investments LLC
• East Coast Electric

Armor Deck/Meyer Distributing, Saddle Brook, NJ                                            2011 – 2013

IT Coordinator / Network Administrator & Desktop Support Specialist

Maintaining all servers, workstations, DVR security system and phone system. Proficient with Active Directory and Microsoft Exchange. Help users with any Hardware or Software issues.

Key Achievements:

• Installed new WatchGuard XTM 5 Series appliances combine firewall/VPN with powerful security services and a suite of flexible management tools.
• Deployed 2 new 2008 Domain Controllers and MS Exchange 2007. Also upgraded various Windows 2003 file and application servers to Windows 2008. Upgraded all workstations from Windows XP to Windows 7.
• Installed wireless network that included guest access.
• Deployed VPN solution for home user to have access to network and use of IP Phone.
• Installed and maintained new 32 camera DVR security system.
• Configure all laptops for company and home access using VPN, Terminal Services or GoToMyPC.
• Deployed Dameware for Remote Desktop support
• Proficient with research and troubleshooting hardware and software.

Attainable Technology Services (DBA), Lodi, NJ                                                2010 – 2011

Consultant / Desktop Support Specialist

Provide desktop and network support for the home users and small businesses.

Key Achievements:

• Main services provided for the home users, hardware/software upgrades and virus removals.
• Main services provided for the small business clients were Setup network router and wireless access, maintain/update clients websites and troubleshoot/fix hardware and software issues.

Information Horizon, Inc., Warren, NJ                                                              2008 – 2009

Consultant / Network & Desktop Support Specialist

Deliver sound IT and service leadership to small and mid-size enterprises, improving daily operations and aiding clients with aligning technology to meet business goals and objectives.

Key Achievements:

• Closely monitored and proactively managed Windows-based servers, coordinated Outlook and Lotus Notes installations and configurations, and utilized Directory Services to administer and maintain user domain accounts.
• Conducted research on latest drivers, patches, fixes, service packs, and security updates, ensuring customer systems were continually kept up to date and protected.
• Performed desktop and server upgrades, configuring equipment to comply with stringent customer standards.
• Skillfully diagnosed and troubleshot network, hardware, and software issues; achieved high customer satisfaction ratings with rapid service turnaround times.

Payment Choice Home Loans, Whippany, NJ                                                         2006 – 2008

IT Manager / Network Administrator

Provided expert management and support of all key IT areas for fast-paced mortgage lender; administered and maintained Windows XP desktop environment, including Windows Server 2000 / 2003, MS Exchange 2000 / 2003, Leads 360 lead management system, corporate Website, and wide variety of Microsoft applications. Kept systems updated and operating smoothly through skilled technical research, product evaluation, and daily troubleshooting.

Key Achievements:

• Boosted system security by installing and configuring Secure Computing SnapGear all-in-one security appliance.
• Delivered superior phone systems that slashed telecom costs; installed and configured Touchstar predictive dialer and Aptela VoIP system, and programmed Avaya Merlin Magix phone system.

KeyCorp, Parsippany, NJ                                                                                    2004 – 2006

LAN Consultant / IT Supervisor

Led five-member team in delivering world-class IT solutions and support for branches one of the nation's largest bank-based financial services companies; took point on all facets of Windows XP, Windows Server, Exchange, and MS application administration, maintenance, and troubleshooting.

Key Achievements:

• Actively participated in all IT-related projects; defined user requirements, established project timelines, coordinated team and vendor resources, and monitored progress to ensure projects remained on time and on track.
• Leveraged Symantec Ghost and Windows 2000 sysprep to create, test, and deploy desktop images quickly, saving company time and money.
• Promoted effective disaster recovery; performed daily tape backups and restorations, ensuring valuable data remained protected and secure.

Champion Mortgage, Parsippany, NJ                                                                   1998 – 2004

IT Supervisor / Desktop Support Specialist

Improved performance of OS, servers, applications, and peripherals across Windows / UNIX LAN / WAN environment for mortgage loan lender servicing 180,000+ accounts nationally totaling over $25B.

Key Achievements: